Terms & Conditions for BARFIA HQ LTD

Before you place an order you should read the following:

Products, Ordering and Delivery Information
Terms and Conditions of Use
Privacy and Security Statement

(Collectively referred to as the “Terms of Business”) as these pages form part of our terms of business and contain important information about your order. None of the conditions herein affect your statutory rights according to the laws of England.

PRODUCTS, ORDERING AND DELIVERY INFORMATION PRODUCTS

Whilst we make every effort to stock all our range all of the time, on the odd occasion a product may be genuinely out of stock. In this case we shall endeavour to replace the item/items with the next nearest match. If we are unable to do this we shall contact you before despatching your order.

ALLERGIES

Due to the nature of goods all our products are manufactured in an environment where nuts and nut oil and other allergens are present and therefore, we always recommend that people with allergies check our product information for allergen warnings and DO NOT consume such products if in doubt. Further information can be obtained from our customer service team who should be contacted on info@barfia.com

ORDERING

Once you have placed your order we shall ensure it is in stock, you will them receive an email to confirm your order is being processed.

If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please e-mail us on info@barfia.com immediately. In order to amend an order it must not have already left our premises. Please note we do not advise recipients of impending deliveries. We are unable to accept responsibility for parcels after our various carriers have accepted these and risk will pass to you on dispatch.

We reserve the right to change or substitute the Products and packaging without prior notice. It may be necessary for us to substitute for an equal or higher priced item owing to the perishable nature of the Products and the fact that they are time-critical. If time is available, we will attempt to contact you.

Capacity to Contract

You are confirming by placing an order that you are not a minor and are aged 18 or over and have the capacity to enter into a contract with us.

Payment

We accept payment by Switch, Visa, American Express, Solo and Mastercard but not by means of any other card. We will obtain a sanction from the relevant card company prior to dispatch and it is important for you to provide us with correct details such as but not limited to name, account address, card number, issue number, issue date and expiry date. We cannot accept liability for an order being delayed as a result of incorrect or invalid payment details being given to us.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non-United Kingdom mainland address, the appropriate exchange rate prevailing at the relevant time will apply.

In the unfortunate event that your payment card is used fraudulently to make a purchase with Barfia HQ Ltd, you as a consumer are entitled to cancel the said payment(s). If payment has already been made, you the consumer are entitled in accordance with the standing Consumer Protection Distance Selling Regulations 2000 to a re-credit or to have all sums returned to you by the card issuer.

DELIVERY INFORMATION

Our online ordering service is currently available for delivery in the United Kingdom of Great Britain and Northern Ireland, and the Channel Islands and the Isle of Man as well as all other countries.

All orders received by 11.00 a.m between Monday to Thursday shall be despatched for next day delivery. Any orders placed after 11 a.m will leave our premises the following day. Please note times may vary during public holidays.

You are requested to leave a form of email or telephone contact for us to pass this information onto the delivery company.

We do not currently offer a Saturday Delivery Service. If you should require this service, we advise you contact us directly on info@barfia.com. Orders placed after 11 a.m on Friday will be processed on the following Monday and therefore delivered on Tuesday.

The shipping charges shall be calculated once you go to check out.

• We accept no liability for any loss or damage by reason of a delivery failure owing to the recipient not being available.
• We can only deliver to the address you provide and enter when placing your order and cannot accept any liability for late or failed delivery if the stated address is incorrect or you are unavailable.
• Our carrier must provide proof by way of photographic evidence or GPS tracking log that they had visited your premies before marking down a failed delivery. Once we receive this we shall not be able to offer a refund on the grounds that the Carrier did not attend.

Should you need to make a re-delivery request with the carrier, we can not accept any responsibilty should your re-delivery date not be available as we are contracted to book next day and receive a priority service from the carrier when we book direct. The delivery address must be a physical address and not a post box number to which no delivery will be made. Any deliveries to a business address shall be deemed to be completed if left at the reception area and a representative of that business signs a receipt.

During peak season time please ensure you read any additional information regarding delivery times on our website.

Returns Policy

If the unfortunate event of your goods arriving damaged you must firstly refuse delivery if the packaging seems damaged.

Contact us as soon as you open the package and take photographic evidence of each damaged item. Plus one photo all all damaged items together, this will ensure a fair, accurate and successful claim.

Keep a note of your order number and email us on info@barfia.com with as much information as possible. This must be done with 24hours of you receiving your parcel due to the item being highly perishable.

Once you have done this you will be requested to return the items back to us unit 8, Abenglen Industrial estate, Betam Road, Hayes, Middlesex, UB3 1SS. We shall reimburse the packaging once a claim is successful.

It is your responsibility to return damaged items for us to investigate.

International Orders

Are welcome, please email us on info@barfia.com with details

Cancelling the Order

Any orders you wish to cancel must be done so before your order has been despatched. Once your order has been despatched (most cases on the same day if order has been placed before 11 a.m Monday to Thursday) Barfia Hq Ltd cannot accept any liability for changes to your order.

Complaints (Direct)

If you have a complaint about any of our products (24hours for products) or services you must put this in writing. Once we receive your complaint you shall be contacted within 48 hours. You shall be asked for evidence to support your claim. It shall be thoroughly investigated and escalated to the necessary party.

Complaint (Franchises)

Should you have a complaint about one of our franchises we shall investigate it and where possible try and mediate between the franchise and yourself for a fair resolution. Franchises are independent business who operate under the Barfia Branding. We shall make every effort to ensure a fair outcome is reached between both parties.

TERMS AND CONDITONS OF USE Proprietorship information

We are BARFIA HQ LTD FOODS LTD , Unit 8, Abenglen Industrial Estate, Betam Road, Hayes UB3 1SS, UK. Any reference to “we” or “us” or “our” shall be construed accordingly. We own and operate this website. “You” and “your” means a user of the registration service on this website.

Intellectual Property Rights

“Barfia” Barfia London” are copyright and/or registered trademarks in the United Kingdom, and these intellectual property rights are the sole and exclusive property of BARFIA HQ LTD FOODS and may not be used in any way by anyone anywhere.

This website design, which is copyright, the BARFIA HQ LTD trade marks, text, graphics and the selection and arrangement of such material and any computer programs or databases relating to the website are owned by us and cannot be used for any purpose other than the limited downloading exercise referred to below.

PRIVACY AND SECURITY

We are firmly committed to and wish to protect your privacy and information and to provide a safe and secure site for electronic commerce transactions and as a result have created this privacy and security policy. We will treat as confidential all of the personal information you give to us when you register with us using the facility on this website. This includes your name, address, e-mail address, telephone and fax contact numbers, gender, date of birth.

All transactions you enter into with us through our website and all information you provide to us either on the www.Barfia HQ Ltdfoods.com website, by e-mail or through any other means of communication is entered into with and held by BARFIA HQ LTD FOODS LIMITED.

Security of Transactions

BARFIA HQ LTD LIMITED take your security very seriously and will encrypt consumer data, such as debit or credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.